SHIPPING INFORMATION

SHIPPING & DELIVERY

How much does shipping cost?
With orders of EUR 55.00 or more, we’ll deliver your black gold to your home at no charge ( Europe only ). For order of less than EUR 55.00, we charge EUR 3.50 within Austria, EUR 4,50 within Germany, EUR 4,00 within Swiss and EUR 13,65 rest of Europe

How long does shipping take?
We ship within 1- 4 business days (from receipt of your payment). You’ll receive a tracking ID with the shipment confirmation. That way, you’ll always know exactly where your coffee is hanging out.

My package wasn’t delivered.
If your mailman is delivering his packages at top speed, this may be an indication that he couldn’t resist the irresistible aroma of our coffee beans and treated himself to a sip ... But you can also track down your package: Simply enter the DPD tracking ID, and then you’ll know where your coffee is hanging out. Still unsure where your coffee is? contact us at office@deadoralivecoffee.com

My package was damaged.
Shit happens! Please contact us without delay at office@deadoralivecoffee.com, provide your order number, and, if at all possible, attach a photo. We’ll be sure to find a solution!

I don’t like the way the coffee tastes.
What a shame! Brewed too hot? Ground wrong? Or simply just not to your liking? Contact us at office@deadoralivecoffee.com and maybe we’ll still find a way to make your coffee F*UCKING GREAT. Otherwise, there’s doubtlessly a true coffee addict out there somewhere who would be happy with your opened package.

 

RETURN ORDER

To return your product, you should mail your product to:

DEAD OR ALIVE UNLIMITED AG 
Werkstrasse 10
9444 Diepoldsau
Switzerland 
    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

      If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.