SHIPPING & DELIVERY
How much does shipping cost?
With orders of EUR 35,00 or more, we’ll deliver your black gold to your home at no charge ( AUT, GER and SUI only ). For order of less than 35,00, we charge EUR 4,00 within Austria, EUR 5,00 within Germany and EUR 7,00 within Switzerland. Individual shipping costs for the rest of Europe.
How long does shipping take?
We ship within 1- 4 business days (from receipt of your payment). You’ll receive a tracking ID with the shipment confirmation. That way, you’ll always know exactly where your coffee is hanging out.
My package wasn’t delivered.
If your mailman is delivering his packages at top speed, this may be an indication that he couldn’t resist the irresistible aroma of our coffee beans and treated himself to a sip ... But you can also track down your package: Simply enter the DPD tracking ID, and then you’ll know where your coffee is hanging out. Still unsure where your coffee is? Contact us at firstname.lastname@example.org
My package was damaged.
Shit happens! Please contact us without delay at email@example.com, provide your order number, and, if at all possible, attach a photo. We’ll be sure to find a solution!
I don’t like the way the coffee tastes.
What a shame! Brewed too hot? Ground wrong? Or simply just not to your liking? Contact us at firstname.lastname@example.org and maybe we’ll still find a way to make your coffee F*UCKING GREAT. Otherwise, there’s doubtlessly a true coffee addict out there somewhere who would be happy with your opened package.
To return your product, you should mail your product to:DEAD OR ALIVE UNLIMITED AG
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.