GENERAL TERMS AND CONDITIONS

1. Application of terms and conditions

These terms and conditions apply to all orders placed via the DEAD OR ALIVE UNLIMITED AG homepage. The terms and conditions published on the webiste at the time of the order apply.

The terms are subject to change at any time. To the extent that the terms and conditions contain no equivalent regulations, the swiss code of obligations applies.


2. Prices

The offer is valid as long as inventory lasts. All prices are in euros and include all statutory taxes. DEAD OR ALIVE UNLIMITED AG calculates the shipping for each delivery, depending on the customer's location.


3. Contract conclusion and withdrawal

All information on goods and prices on the company's homepage is fixed and non-binding. When ordering from the homepage, the customer submits a binding offer. The company confirms the acceptance to the customer by email. Only this express acceptance of the order creates the contract and the customer's claim to the delivery of the product. If the product ordered by the customer is not available in the desired amount or at the price referred to on the homepage, the company must inform the customer as soon as possible. In such case the agreement is valid only if the customer confirms the corrected order by email. Orders by telephone are only valid after they have been confirmed by email.

In the event of typos and print errors on the homepage, the company reserves the right to withdrawal.


4. Payment

Payment for ordered goods takes place via paypal or credit card.


5. Delivery

The delivery costs are the amount specified on the invoice. Generally, goods ship within 24 hours. This depends on availability. The customer can choose either regular mail or express delivery.


6. Retention of title

Until complete payment of all claims by the customer, the delivered products remain the property of DEAD OR ALIVE UNLIMITED AG.


7. Revocation

The customer has the right to return the product 14 days after receiving. The right can only be exercised when the product is unused, undamaged, complete and returned in unopened original packing. After receiving the goods in the designated condition, the company will return the value of the product to the customer.

The customer must return the product at their own expense and risk to the following address:

DEAD OR ALIVE UNLIMITED AG
Werkstrasse 10
Ch-9444 Diepoldsau

Previously paid shipping costs cannot be refunded.


8. Guarantee

DEAD OR ALIVE UNLIMITED AG guarantees that the product will be delivered in impeccable quality. If the product is defective, the customer must report the problem in writing within 14 days of delivery. After returning the defective product, the customer will receive a replacement. If no replacement is possible, the company will refund the amount paid. In addition, any claim for reduction, change or damages is excluded, to the extent permitted by applicable law.

Modifications of the manufacturer to the outer appearance of the product (e.g. bottle or packaging) are not a mistake; the pictures shown on the homepage are only illustrative and are non-binding. In addition, the improper use of the product voids all claims on the part of the customer. 


9. Data protection

All personal data provided by the customer will be treated as strictly confidential and used only by the company. Please see our privacy policy.


10. Data security

We employ specific security technology to keep customer information secure. However, we assume no liability for the security of the data submitted on the internet. The transmission of data is not encrypted.  


11. Law and jurisdiction

All contracts concluded via the company's homepage are subject to swiss law. The place of jurisdiction for an order by a private individual for private use is based on the civil jurisdiction act. In all other cases, St. Gallen is the exclusive place of jurisdiction.

Last updated in january 2018